Receptionist

Réceptionniste À propos de l’entreprise : L’Aqua Spa Lyne Giroux est en activité depuis plus de 35 ans. It is the largest spa on the West Island of Montreal and the only one to offer an authentic hydrotherapy experience. We are constantly striving to improve our customer service in order to offer our regular clients a range of high quality treatments and services in a spa setting and atmosphere that encourages rest and relaxation. Our team is growing and we are looking for energetic individuals who are committed to the well-being of our clients.

Job description

As a receptionist, you will be the first point of contact for our company. You will be responsible for ensuring that the front desk greets customers in a positive manner and performs all front desk activities to the highest quality standards.

Responsibilities

  • Make appointments by phone and in person and manage online reservations.
  • Manage and maximize the appointment book.
  • Management of the cash register (payments, purchases, gift cards).
  • Knows the differences and technical details of each type of treatment and can provide relevant advice to clients.
  • Maintain a clean and safe work area and ensure that there are always enough supplies on hand.
  • Ensure that clients are fully satisfied before leaving the spa and provide excellent customer service.
  • Manage first level customer complaints.
  • Manage customer profiles and ensure that all required information is included.
  • Ensure that all clients are aware of the spa’s cancellation and refund policies.
  • Participate in meetings and training sessions as needed.
  • At the request of management, performs administrative or other duties as deemed reasonable.

Qualifications

  • You are a pleasant and serious person who wishes to offer a high level of customer service.
  • You are bilingual (you can communicate with your client in French and English).
  • You are very punctual, reliable and friendly, and you are an excellent team player.
  • You are highly adaptable, organized, positive, energetic and polite.
  • You are able to multi-task.

 

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