US Merchantsis a company located in Sainte-Anne-de-Bellevue on Montreal’s West Island. US Merchants provides high-quality, low-cost packaging and display solutions. Our solutions translate into higher productivity, lower operating costs in the retail sector, and allow suppliers to continue concentrating on producing their product, safe in the knowledge that packaging and display will be managed by us. In addition to our packaging services, we offer a range of storage crates that can be relabelled and sold with your retail brand.
Job Description:
As a key member of our operational team, the Project Coordinator will help establish and maintain relationships with customers, and proactively monitor and report on all phases of the project. This includes working with team members from other departments to ensure that projects are completed on time and to a high standard of quality.
Responsibilities:
- Create and communicate project plans, schedules and activity statuses in collaboration with your supervisor.
- Follow the project life cycle from the customer purchase order to the product shipment.
- Work with supervisor to develop, drive and implement project objectives.
- Communicate with the production team and purchasing department to ensure priorities and responsibilities are clearly defined.
- Track all project related tasks and update the project planner.
- Identify potential problems and proactively offer suggestions for resolution to your manager.
- Coordinate and manage communications with all project stakeholders.
- Follow up with clients and respond to their requests, including but not limited to updating project status and delivery, sending and obtaining approvals for required documentation.
- Establish cross-functional partnerships as necessary to ensure project success.
- Contribute to process improvement by suggesting new project tools, documentation, collecting and sharing feedback.
Requirements:
- At least 1 to 2 years experience in a similar position
- Customer service (1 to 2 years)
- English spoken and written
- Spoken and written French an asset
- Post-secondary degree an asset
- Proficiency in Microsoft Office and Outlook is an asset
- Ability to manage multiple projects at different priority levels with multiple deadlines
- Ability to work in cross-functional teams and collaborate with different levels of management and employees.
- Excellent interpersonal, organizational, prioritization, communication, leadership and problem solving skills.
- Goal oriented and a good decision maker
- Works well in a team and independently
- Has a strong work ethic and demonstrates initiative
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking