Travel consultant

The Fédération des coopératives du Nouveau-Québec belongs to a group of 14 member cooperatives in the Inuit communities of Nunavik. The FCNQ was founded in 1967 to provide the fast-growing cooperative movement with the powers and services it needed to achieve its goal of “Atautsikut” Together – working for collective growth, with no one left behind.

Founded in 1987 to meet the logistical needs of Federation workers traveling to the North, and also to offer its services to other organizations for their employees who need to travel, Voyage FCNQ has broadened its horizons and now offers its expertise to all those wishing to travel to the North or anywhere else on the planet. Voyage FCNQ is without doubt the organization with the greatest expertise in the industry when it comes to travel to the North.

Job Description:

Reporting to the supervisor, you will be responsible for informing and advising customers on flights, hotel reservations and car rentals, with the aim of selling travel services that meet their needs and expectations.

Responsibilities:

  • Act as travel consultant for the commercial section;
  • Responsible for the operations of our corporate customers;
  • Take telephone calls and/or execute reservation requests received by e-mail; Advise customers on itinerary choices and other products offered;
  • Inform customers about travel arrangements, such as reservation and cancellation policies;
  • Make reservations in the computerized electronic ticketing system;
  • Plan itineraries for individuals and groups; make transportation and accommodation reservations;
  • Confirm reservations and issue itineraries and electronic tickets;
  • Assist the supervisor in ticket billing and in the search for reimbursement files, as needed and appropriate; Participate in Transat training sessions;
  • Participate in presentations by various service providers to keep abreast of new developments;
  • Weekly filing of files and annual filing of files for archives;
  • Any other related tasks requested by the immediate supervisor.

Requirements:

  • A minimum of two years’ experience as a corporate travel consultant; travel experience and a good general culture, including knowledge of history and geography, are important assets;
  • Certified by the Canadian Institute of Travel Counsellors;
  • Customer service and sales skills;
  • Professional attitudes and behavior (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative, organizational skills, etc.);
  • Must be able to communicate in French and English, both orally and in writing. Fluency in other languages is an asset;
  • Ability to carry out monetary transactions;
  • Basic computer skills, including computerized reservation system (Apollo) and Internet.

Benefits:

  • Group Insurance Plan
  • Supplementary health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability Insurance
  • Employer-sponsored RRSP
  • Employee Assistance Program
  • Telemedicine
  • On-site training
  • Parking on site
  • Training room

 

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