Reservations clerk

The Fédération des coopératives du Nouveau-Québec (FCNQ/Ilagiisaq) belongs to a group of 14 member cooperatives in the Inuit communities of Nunavik. The FCNQ was founded in 1967 to provide the fast-growing cooperative movement with the powers and services needed to achieve its “Atautsikut” goal. Together – working for collective growth, with no one left behind.

Job Description:

In these times of major economic and social development in Nunavik, short-term accommodation has become an essential cog in the wheel for the success of all major projects. The reservations clerk is responsible for taking reservations by telephone, fax or e-mail, as well as all related operations. You’ll also have to optimize room occupancy in line with our hotels’ policies.

Responsibilities:

  • Ensure that incoming calls are answered professionally and courteously
  • Take reservations and make changes with the customer if necessary
  • Process written and electronic reservations
  • Drafting group contracts
  • Manage group reservations
  • Optimize room occupancy
  • Auditioning at night
  • Produce monthly reports on occupancy statistics
  • Provide customers with information about our facilities and the region
  • Register customers as required on arrival on the central reservations system
  • Give customers and employees access codes to rooms
  • Opening and filing files
  • Any other related tasks requested by the immediate supervisor

Qualifications:

  • At least two years’ experience in a customer service environment (reservations center or complaint management center)
  • Experience in the hospitality industry
  • Knowledge of the Hotello system (asset)
  • Must be able to communicate, both orally and in writing, in French and English.

Benefits:

  • Group Insurance Plan
  • Employer-sponsored RRSP
  • Employee Assistance Program
  • Telemedicine
  • On-site training
  • Parking on site
  • Training room

 

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