Service agent

Above all, we are cyclists. We share the deep belief that bicycles make the world a better place. From product development to operations to finance to marketing, every role at Specialized Canada Inc. contributes to a culture of sustainable, global growth and innovation. Around the world, we strive to recruit passionate and curious candidates, with the belief that everyone has the potential to be a leader.

We want to increase the representation of all races, genders and body types in the cycling industry and are committed to creating a diverse and inclusive workforce where everyone thrives. We encourage everyone – especially people from marginalized groups – to apply for our job opportunities and help us earn the position of the brand of choice for cyclists. We are always looking for creative, innovative and passionate people to contribute to our mission of moving the planet forward by pedaling. Whatever your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!

Job description

Join our dynamic service team as a Rider Care Service Agent and help us provide the best after-sales service for all Specialized products to our riders and retailers. If you have a desire to help, a natural passion and drive, be part of our team and build lasting relationships and trust in our brand. We do everything we can to help our riders find the bike of their dreams and we work to keep them riding as fast as possible when problems arise.

At Specialized, we value curiosity, the desire to try new things and the willingness to learn about all aspects of the business. Join us in making the world a better place through the power of bicycles and build the career of your dreams at the same time!
Are you ready to combine your passion for an active lifestyle with a meaningful and multifaceted career in the bicycle industry?

Responsibilities

  • Provide quality service to our riders and retailers by phone, chat or email.
  • You carefully assess the cyclists’ needs to provide personalized advice before the sale.
  • Ask for the sale! Convert inquiries into sales and guide riders through the buying journey.
  • Provide exceptional customer service at all stages of the purchase and post-sale journey.
  • Take ownership of the rider’s experience – take action to resolve issues and follow through to completion.
  • Solve technical problems by troubleshooting and diagnosing anomalies.
  • Work on bikes occasionally – resolve customer issues, support refurbishments, etc. This includes a level of concierge service or urgent needs as defined by the company, whether in the office or in the field.

Requirements

  • You will have to live and breathe our core values – “The cyclist is the boss”.
  • Experience in retail sales or customer service
  • Strong written and oral communication skills
  • Practical technical skills to solve problems related to bicycle mechanics.
  • Ability to multi-task, prioritize and be resilient without losing your cool.
  • Proficiency with PCs, CRM systems and the Microsoft product suite.
  • Passion for bikes; willingness to make an impact on cyclists.
  • 1+ years of experience in a customer service role.
  • In-depth knowledge of bicycle technology and the value it brings to society.
  • Bilingual: French and English

Apply now

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